Returned orders are a reality for all product marketers, especially those selling direct-to-consumer. The approach with which our clients allow their customers to make returns has a direct correlation to the type of product, value of the product and whether it can be resold if it is returned. We work with you to determine that optimal mix of how easy to make returns and assist in implementing those policies through customized packing slip or insert card policy language, prepaid returns labels, etc.